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AUSTIN — Oscar Torres was struck in the face by a metal sheet while repairing a garage door at work and rushed to Baylor University Medical Center in October 2017.

Doctors spent 12 hours treating the gashes across his nose and right eye. Two weeks later, Torres was shocked to receive a $20,000 bill in the mail. After The Dallas Morning News wrote about his story, Baylor Scott & White Health, which oversees the hospital, helped him apply for financial assistance to forgive his debt.

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